{"id":857,"date":"2025-12-09T12:20:18","date_gmt":"2025-12-09T11:20:18","guid":{"rendered":"https:\/\/www.bgfgroup.it\/?p=857"},"modified":"2026-09-14T09:10:59","modified_gmt":"2026-09-14T07:10:59","slug":"customer-reception-and-support-operator","status":"publish","type":"post","link":"https:\/\/www.bgfgroup.it\/en\/customer-reception-and-support-operator\/","title":{"rendered":"Customer reception and support operator"},"content":{"rendered":"<p><strong>Duration<\/strong>: 40 hours<br \/>\n<br \/>\n<strong>Location<\/strong>: Noale (VE) or Padova (PD)<br \/>\n<br \/>\n<strong>Certificate<\/strong>: Skills certificate<br \/>\n<br \/>\nThe course provides the knowledge needed to work effectively in front-office roles. Participants will develop organisational, communication and interpersonal skills, with a special focus on managing emotions, time and priorities. <\/p>\n<p>The programme covers the principles of effective communication, behavioural styles, techniques for managing difficult situations and practical tools for organising daily tasks.<b><\/b><\/p>\n<p>&nbsp;<\/p>\n<h2><b>How to attend<\/b><\/h2>\n<p>&nbsp;<br \/>\nAll courses are held in person and are free of charge, financed under the GOL Programme (guaranteed worker employability).<\/p>\n<p>Participants attending at least 70% of scheduled hours will also receive a participation bonus paid directly by INPS.<br \/>\n<br \/>\nTo attend:<\/p>\n<ul>\n<li><b>Go to your local jobs centre (Centro per l\u2019Impiego)<\/b><\/li>\n<li><b>Meet with your case manager<\/b><\/li>\n<li><b>Indicate<\/b> <i>Fondazione Consulenti per il Lavoro &#8211; Giacomo Bolzonella<\/i> as the provider<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Duration: 40 hours Location: Noale (VE) or Padova (PD) Certificate: Skills certificate The course provides the knowledge needed to work&#8230;<\/p>\n","protected":false},"author":2,"featured_media":286,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[27],"class_list":["post-857","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-training-courses"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bgfgroup.it\/en\/wp-json\/wp\/v2\/posts\/857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bgfgroup.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bgfgroup.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bgfgroup.it\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bgfgroup.it\/en\/wp-json\/wp\/v2\/comments?post=857"}],"version-history":[{"count":8,"href":"https:\/\/www.bgfgroup.it\/en\/wp-json\/wp\/v2\/posts\/857\/revisions"}],"predecessor-version":[{"id":1335,"href":"https:\/\/www.bgfgroup.it\/en\/wp-json\/wp\/v2\/posts\/857\/revisions\/1335"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bgfgroup.it\/en\/wp-json\/wp\/v2\/media\/286"}],"wp:attachment":[{"href":"https:\/\/www.bgfgroup.it\/en\/wp-json\/wp\/v2\/media?parent=857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bgfgroup.it\/en\/wp-json\/wp\/v2\/categories?post=857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}